> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scouty.to/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom domain

> Send and receive Scouty outreach from a domain your company owns.

A custom domain lets you send and receive Scouty outreach from a domain or subdomain your company controls. Scouty supports one custom domain per account, shared by every project in that account.

<Warning>
  Use a subdomain such as `mail.example.com` when possible. Changing MX records on your main company domain can affect existing email service.
</Warning>

## Where to manage it

Open **Dashboard → Custom domain** at `/dashboard/settings/custom-domain`. The page is available even if you created projects before adding a domain.

If no custom domain exists, **Write emails** also shows **Custom domain — Optional**. After a domain is added, step 6 shows a short status and **Manage in Dashboard** so the email flow can continue without repeating setup.

## Add a domain

You must be the workspace owner or an admin.

<Steps>
  <Step title="Check the name">
    Enter the full domain or subdomain under **Domain or subdomain**, then select **Check domain**.
  </Step>

  <Step title="Resolve conflicts">
    Scouty checks whether the name can be used and warns about existing MX records. If it suggests a safer subdomain, review it before continuing.
  </Step>

  <Step title="Add the domain">
    Select **Add domain** when the result is available.
  </Step>

  <Step title="Copy every DNS record">
    Add each displayed record at your DNS provider. Use the copy buttons for **Name** and **Value** to avoid transcription errors.
  </Step>

  <Step title="Check the connection">
    After saving DNS changes, select **Check connection**. Scouty checks sending and receiving separately.
  </Step>
</Steps>

## Read the DNS table

| Column | Meaning |
| - | - |
| **Type** | The DNS record type, such as TXT, MX, or CNAME. |
| **Name** | The host or record name to enter at the DNS provider. Providers may automatically append the zone name. |
| **Value** | The exact destination or text value. Long values must remain unchanged. |
| **Proxy status** | For CNAME records, choose **DNS only**. “—” means no proxy setting is needed. |
| **Priority** | Enter the number shown, including `0` or `10`. “—” means no priority is needed. |
| **Status** | Shows whether the record is ready or still pending. |

Cloudflare users should set the displayed CNAME to **DNS only**, not proxied. Other providers may use different wording for the same behavior.

## Wait for DNS propagation

DNS changes can take time to appear after you save them. Your custom domain is ready when both sending and receiving show **Ready**.

When either status is waiting, check the record values, wait, then select **Check connection** again. If Scouty shows a specific issue, correct that record before retrying. Ask the person who manages your domain for help if you cannot change DNS settings.

The two summary states are independent:

* **Sending — Ready** means outgoing mail can use the custom domain.
* **Receiving — Ready** means replies can arrive through the custom domain.

Do not send new outreach from the custom address until the required status is ready. If the sending address changes after you reviewed a draft, review the draft again.

## Delete a domain

Select **Delete domain** and confirm. Project sending addresses return to their hosted Mermail addresses. Sent email, conversation history, and existing message links remain intact.

If adding, checking, or deleting a domain takes too long, reload the page and review the current status before trying again.

<Card title="Email drafts and sending" icon="envelope" href="/email/drafts-and-sending">
  Return to sender setup, draft review, and delivery states.
</Card>


## Related topics

- [Limits and troubleshooting](/help/limits-and-troubleshooting.md)
- [Draft and send email](/email/drafts-and-sending.md)


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